At BELLE KR, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help. Please review our Returns & Exchanges Policy below to understand our guidelines and procedures.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within [14] days of the delivery date.
- Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
- Gift cards, personalized, and custom-made products are not eligible for return.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Support@belle-kr.com] or +1 (949) 6275126] within [14] days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Approval & Instructions: Once your return request is approved, you will receive instructions on how to send the item back to us.
- Shipping the Item: Please ensure the item is securely packaged to prevent damage during shipping. The customer is responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
- Inspection & Refund: Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed within [14] business days to the original payment method.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same process as returns. We will ship the exchange item once the original item is received and inspected.
- Exchanges must be requested within [14] days of delivery.
- If the requested exchange item is unavailable, a refund or store credit will be issued.
Non-Returnable Items
Certain items are non-returnable:
- Final Sale Items: Products marked as “Final Sale” cannot be returned or exchanged.
- Personal Care Products: Due to hygiene reasons, items such as cosmetics, skincare, and hair products are not eligible for returns.
- Custom and Personalized Products: Products that have been customized or personalized are non-returnable.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within [14] days of delivery. We will provide a replacement or a full refund, including any return shipping costs.
Refunds
Approved refunds will be processed as follows:
- Refunds will be credited back to the original payment method used during the purchase.
- Shipping charges are non-refundable unless the return is due to a damaged or defective item.
- A restocking fee of [percentage/amount] may apply in certain cases (e.g., large or bulk orders).
Contact Us
For any questions regarding this Returns & Exchanges Policy, please contact our customer service team at:
BELLE KR
Email: [Support@belle-kr.com]
Phone: [+1 (949) 6275256]
Address: [8580 SW 147th TER UNIT103, Beaverton, 97007]
BELLE KR
Email: [Support@belle-kr.com]
Phone: [+1 (949) 6275256]
Address: [8580 SW 147th TER UNIT103, Beaverton, 97007]